We hope you never have to return a product, but if you do, we will do our best to meet your expectations and help you be happy with your purchased items.
Returns: Our policy lasts 30 days. If 30 days have passed since your order was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for covering any shipping charges to return items.
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable): If you haven't received a refund, first check your bank account again and then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still haven't received your refund, please contact us at info@thenameabove.com.
Sale Items (if applicable): Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@thenameabove.com.
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping: To return your product, please contact us at info@thenameabove.com for return instructions.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.